Knowledgebase - Categories
- Backup ( 14 )
- Articles relating to our One Cloud backup service
- Billing ( 5 )
- Articles relating to billing, payments and service level agreements
- Company ( 2 )
- Information about PurleyHosting
- Domain registration ( 4 )
- Articles related to domain registrations, whois, transfers etc
- Hosting ( 9 )
- Articles relating to web hosting, email and control panels
- Presales ( 2 )
- Presales questions about our products and services
Most Popular Articles Articles
- What is our refund policy?
- We offer a 30-day satisfaction guarantee on all our hosting packages. If you are unsatisfied with any aspect of your hosting within the first 30 days, we will refund your first months hosting fees - no questions asked.
Unfortunately we can't refund any domain registration purchase fees, so please ensure you double check the spelling of your ...
Views: 1643
- How do I access my hosting control panel?
- There are two ways to access your hosting control panel.
The first is the quickest, however you need to know your hosting credentials that were emailed to you when you signed up.
Go to http://yourdomainname/cpanel and login
The second uses a link in the billing system which will automatically log you in to cPanel.
Log into the ...
Views: 142
- I've forgotten my password - how do I reset it?
- Visit the client area here:http://www.purleyhosting.com/whmcs/clientarea.php
and you will see a "Lost password reset" link on the left hand side of the page.
That will email you an authorisation link to your registered address that will then assign a new password.
Views: 69
- How do I renew my domain?
- The act of renewing a domain generates an invoice. The renewal will then be processed automatically when we receive payment for the invoice.
To initiate the renewal process, log into the billing system, and choose "My domains" from the left-hand menu.
This will display a list of domains on your account.
Click on the spyglass symbol in the ...
Views: 60
- How much mailbox quota do I get?
- Your mailbox quotas come under your main hosting account quota. This means that if you access your email via IMAP, which by default leaves email on our servers, over time your email will use up your hosting quota.
Using the POP3 connection method downloads email to your local computer, freeing up space in your hosting.
If you have reached ...
Views: 52
